Picniq Limited Booking Conditions
Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any arrangements or other services you purchase in respect of your chosen attraction or event (“Attraction”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements. For all bookings, your contract will be with the supplier of the Attraction in question (the “Supplier/Principal”).
Please read carefully as these booking conditions set out our respective rights and obligations. By asking us to confirm your booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
- has read these Booking Conditions and agree to be bound by them;
- is over 18 years of age and resident in the United Kingdom, and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;
- accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
In these Booking Conditions “you” and “your” means all persons included in the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Picniq Limited.
Making your purchase
Bookings are made through our website and secure payment is taken at the time of booking.
When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Attraction, as specified on your confirmation invoice. Your booking via us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal you contract with and we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal’s liability to you. We are entitled, on behalf of the Supplier/Principal, to refuse any order placed by you.
Full payment is required at the time of booking in accordance with the Supplier/Principal’s booking conditions. Attempted bookings made without payment, or where payment fails, will be cancelled and you will NOT receive a confirmation booking email.
Errors do sometimes occur. We therefore reserve the right to amend advertised prices at any time and reserve the right to correct errors in both advertised and confirmed prices. Please check the price of your confirmed ticket(s) at the time of booking.
Subject to the availability and receipt of payment, you will receive an email to the email address given at the time of booking, confirming your payment.
Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf and/or issue you with a ticket (“Ticket”).
The booking information that you provide to us will be passed on to the Supplier/Principal, therefore please check that all names, dates and timings are correct on the booking confirmation and the Ticket (where applicable) and advise us of any errors immediately.
If you do not receive a booking confirmation within 3 hours please contact us immediately. We do not take any responsibility should an email address be entered incorrectly at the time of booking. If incorrect email address details have been provided at the time of booking, we reserve the right to make a charge of £10 to amend this and resend the booking confirmation on behalf of the Supplier/Principal.
You will need to print your booking confirmation and your Ticket (where applicable) and take it with you to the attraction as you will need to present this upon arrival to gain access.
If you have any special requests, please let us know at the time of the booking. We will pass on all such requests to the Supplier/Principal, but we can’t guarantee that they will be met and we will have no liability to you if they are not. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Attraction that you wish to book before you make your booking.
Alterations and Cancellations by you
Please note: our Supplier/Principals do not allow changes and therefore Tickets are non-refundable and 100% cancellation fees shall apply from the point of booking.
Notwithstanding this, if you wish to make a change to a booking then please let us know. We will try to assist but we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of the Attraction. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which, as stated above, may be as much as 100% of the cost of the Ticket and will normally increase closer to the date of the visit to the Attraction). In addition, you must pay us an administration fee of £10.00 per person per booking for any amendments to bookings where we can make such changes.
Alterations, short notice cancellations by the Attraction
We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your booking or to cancel it.
Should the Attraction be closed The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions. Picniq charge an administration fee of 10% per ticket per booking or £10.00 per person per booking (whichever is the greater) for any amendments/ cancellations to bookings where we are able make such changes. We will liaise between you and the Supplier/Principal in relation to any alternative dates offered by the Supplier/Principal but we will have no liability to you. In no circumstances will Picniq be held responsible for any expenses/loss of monies resulting from the closure.
Injuries & Loss of Possessions
As your contract is with the Supplier/Principal, Picniq accepts no responsibility should you or a member of your party suffer injury or loss of possessions (through theft or accidentally) whilst visiting an attraction using tickets purchased thorough the Picniq Ticket Portal.
If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking and we will pass them on to the Supplier/Principal.
Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.
Should you have a problem or complaint about the ticketing service we provide, you must raise this at the time with Picniq, via email ‐ [email protected]. This will enable most complaints to be handled in the shortest time possible. Picniq are unable to respond to complaints about the Attraction or connected services or the Supplier/Principal.
Should you have any queries or concerns about the Attraction, the Supplier/Principal and/or their services, this should be addressed to the Supplier/Principal. If you have a problem with the Attraction, the Supplier/Principal and/or their services whilst you are at the Attraction, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to rectify your complaint and the amount of compensation you may be entitled to may therefore be excluded or extinguished as a result.
If you wish to complain when you return home, contact the Supplier/Principal, you will see their name and contact details in the confirmation we send you.
If you remain unsatisfied, you can inform us, via [email protected] as soon as possible and, in any event, within 28 days of the date of your visit to the Attraction whereby we will endeavour to assist in our capacity as an agent by liaising with the Supplier/Principal on your behalf.
Website / advertising material accuracy
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question and are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Attraction or Ticket or any other services please contact us.
Our Liability to you
Our only contractual obligation to you is to take your booking in accordance with your instructions and provide you with a confirmation email and/or Ticket to enable you to gain entry/access to the Attraction in question. Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the travel arrangements, the Attraction or the Tickets. Our responsibilities are limited to making the booking in accordance with your instructions.
We accept no responsibility for any information about the Attraction that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you and remove you from the Attraction. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure from the Attraction. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
Law and Jurisdiction
These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).