Activities

Coronavirus Update

Written by Jenna Johnston

Coronavirus Update

Due to the recent outbreak of Coronavirus, we will update this page regularly with attraction closures.


Disneyland Paris

Disneyland Paris will now be closed from Saturday 14th March – until further notice.

Please see below for information relating to your tickets :

Disneyland Paris are offering guests who are impacted by this closure an extended ticket validity. They are not offering a refund on tickets purchased for visits planned in this period.

  • We have already paid Disneyland Paris in full for your tickets so are unable to refund you directly as they hold the funds associated with your tickets.

Further update 1st April  2020 for 1 day mini and magic ticket holders
We have been working hard to get the best possible outcome for guests but it has taken longer than usual for their teams to respond due to the impact that Covid-19 is having.

Further to our previous email correspondence we now have final clarification that Disneyland Paris will not be offering a refund on tickets impacted by the ongoing temporary park closure.

All 1 day tickets that were due to expire on 30th April or 30th June 2020 have been automatically extended to the 31st March 2021, providing you with extra time to reschedule your visit. You will still need to visit on a date that matches your ticket type (mini or magic).

We recognise that this is not the outcome some of you were hoping for, however as an agent of Disneyland Paris please understand that we must abide by their terms and their decision is final. We have already paid Disneyland Paris in full for your tickets so are unable to refund you directly as they hold the funds associated with your tickets.

Unfortunately, we are now unable to respond further to guests chasing a different outcome as we have been clearly informed that the ticket extension is the only option on offer.

This is also highlighted on the Disneyland Paris website, scroll down to read the information under the ‘Tickets’ section. https://www.disneylandparis.com/en-gb/guest-services/exceptional-measures-booking/

Thank you again for your patience, we hope that for many of you the additional ticket extension will allow you to visit at another time and will be something to look forward to once this unprecedented situation we find ourselves in is under control.

1 day Super Magic tickets and Multiday tickets

We are still working to secure an improved ticket validity extension on your behalf. Please bear with us. The current information from Disneyland Paris is as follows;

  • Guests who booked Super Magic and Multiday tickets (2 day, 3 day and 4 day) for use during this time already have the benefit of their ticket being valid on any date for a year from the purchase date and Disneyland Paris have offered no further extension at this time.

Buffalo Bills Wild West Show

  • Guests who have booked Buffalo Bill’s Wild West Show tickets during the impacted period are able move their booking to a new date.

Unfortunately due to the volume of messages we are receiving about this, we are now unable to respond further to guests seeing a different outcome from the above.

Find further information about our booking terms here.

Florida Attractions: 

Walt Disney World, Florida- closed until further notice
Walt Disney World, Florida are offering guests who are impacted by this closure an extended ticket validity. They are not offering a refund on tickets purchased for visits planned in this period.
All 2020 tickets have now been automatically  extended until 30th September 2021. 

Universal Orlando Resort- closed until further notice
Universal Orland Resort have extended the validity of 2020 Explorer tickets until June 2021.

Should a Government enforced travel restriction be enforced at the time of your visit meaning you are unable to travel, please contact your holiday insurance provider for guidance on compensation.

Find further information about our booking terms here.

UK  Attractions: 

The vast majority of attractions that we work with in the UK are temporarily closed.

If you are impacted by an attraction closure you will be offered the chance to visit at another time during the year or a credit against another attraction on our website.

As an agent of the attractions we partner with, offering exclusive and special offer tickets with we are unable to authorise refunds. However, should a refund be agreed an administration fee of 10% of the booking or £10 for bookings under £100 will apply.